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Parrot Island
Bird Toys. does not believe in
making money on shipping, thus we only charge
“actual shipping charges.” We do not charge any
handling or packing fees.
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- Due to the vast amount
of ways items can be packed, Parrot Island Bird Toys has
found it beneficial to both the customer and
business to only charge actual shipping charges as
quoted by FedEx or the United States Postal Service
(USPS).
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- Orders over $40.00 will
receive FREE shipping if the destination address
is within the United States and no express
service is requested. FedEx Ground or the USPS
will be used to ship your order. (Discounts and
coupons do not apply).
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Parrot Island
Bird Toys, charges real-time actual
shipping charges as quoted by FedEx or USPS. Rates
vary by the weight of the package, the dimensions of
the package, and the zip code the package is being
delivered to. Pricing upon check-out does not
include shipping charges.
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- Parrot
Island Bird Toys, always packs orders to utilize the
safest, securest, and most economical way to ship
packages.
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- Once orders are
processed online, Parrot Island Bird Toys, will
automatically send an order confirmation—including
an order number—to the email address provided. We
then pack and prepare your order for shipment and
then bill your credit card for your order total
(total amount of products, taxes, shipping - if
applicable). All payments are processed in USD (U.S.
Dollars).
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A final
invoice-which will include shipping charges (if
applicable) will
be emailed to the email address provided after
shipping. A hard copy invoice may be requested
by emailing
Customer Service
or by including comments in the
“Comments/Special Delivery Instructions” section
of the order upon check-out
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- Most packages are
shipped via FedEx Ground or FedEx Express (if
requested). Smaller/lightweight packages may be
shipped USPS. If you have a preference for shipment
other than standard FedEx Ground (For Example,
Overnight or 2 Day Air) please include this in the
“Comments/Special Delivery Instructions” section of
the order upon check-out, or emailing
Customer Service
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Methods of Payment |
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Parrot Island
Bird Toys
currently accepts Visa, MasterCard,
Discover/Novus, American Express and PayPal. Please Note:
The charge for all transactions on Parrot Island
Bird Toys will show on your credit card statement
under our corporation name of Seaside Treasures
& More, Inc.
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Payment may also be made
by check. Please contact our office to place
your order if you wish to pay by check.
The shipping of your order may be delayed until
funds are shown as clear in our bank.
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- NOTE TO PAYPAL
CUSTOMERS:
If you select to pay using PayPal and your order
is under $40.00 or your shipping address is
outside the United States, we will have to
contact you again to collect the shipping amount
before we can ship your order.
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- NOTE TO INTERNATIONAL
CUSTOMERS: Please make sure that your credit
card has 16-digits unless you are using American
Express. We are unable to process any credit
cards other than the cards listed at the top of
this paragraph.
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Order Cancellation |
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- Orders may be canceled
by contacting our office at 727 - 234
- 0973 or by emailing
Customer Service
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- Most, but not all,
orders received before 1 p.m. (Eastern Standard
Time) are shipped the same day (Monday-Friday).
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- If an order has been
packed and processed for shipment and cancellation
is requested, orders may be subjected to a 15%
restocking fee.
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- If an order has already
been shipped, customers may refuse delivery of the
package to cancel an order. All orders refused will
be subjected to a 15% restocking fee. Parrot Island
Bird Toys does not refund shipping
charges in any case.
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Product Availability/Backorders |
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Parrot Island
Bird Toys continually updates its’
website to reflect items that are in-stock or on
backorder. Unfortunately, occasions may arise where
we are not able to update our website to indicate an
item is on backorder status before an order is
placed. In this case, our office will contact you by
phone or email to let you know of the status of the
order, offer any alternatives, and to inform you
promptly.
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- We highly urge customers
to place their orders for backorders immediately.
These items are available on a first-come,
first-serve basis when the product is received in
our warehouses. We will not bill your credit card
until your item(s) are shipped.
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Damaged Returns |
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- In the unlikely event
that you receive a package that contains an item(s)
that is damaged, please contact our office
immediately. All Claims for damaged items must be
reported to Parrot Island Bird Toys, within 7 calendar
days of receipt of your package.
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Parrot Island
Bird Toys must submit damaged claims
to our shipping carriers immediately; thus, we must
impose a 7 calendar day restriction for notification
of damaged item(s).
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- Please keep all damaged
items and their original boxes for 31 calendar days
as the damaged item(s) may be inspected by the
original shipping carrier.
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Parrot Island
Bird Toys may also send a return
shipment call-tag for damaged item(s) to be returned
to our offices.
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Parrot Island
Bird Toys does
not refund shipping charges in any case.
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Returns |
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Parrot Island
Bird
Toys
strives for 100% satisfaction on all of our
products. In the unlikely event you receive an
item that you are unhappy with for any reason,
and your return item(s) are in
their original packaging, we will process your
return in the following manner:
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Exchange the item(s) for another (difference in
price will be adjusted accordingly)
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Issue a refund
for the returned item (less a 15% restocking
fee). Restocking fees are not applicable for
exchanges.
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Customers are responsible for any return
shipping charges.
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All Returns must be approved by
Parrot Island
Bird Toys
before an item can be returned. Please
contact our office
immediately for return
authorization approval number.
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Return authorization can be approved by calling
our office at
727 - 234 -
0973
or by emailing
Customer Service
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All returns from United States addresses
must be received by the
Parrot Island
Bird Toys
Return Department within 30 calendar days
from the date of delivery to the customer
(U.S. Orders Only).
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All returns from International addresses must be
received by the
Parrot Island
Bird Toys
Return Department within 45 calendar days
from the date of delivery to the customer
(International Orders Only).
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Customers are responsible for shipping charges
to return the product to
Parrot
Island Bird Toys.
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- Parrot
Island Bird Toys
reserves the right to refuse any return if:
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1.
If no return authorization number has been
issued by Parrot Island Bird Toys prior to your
return.
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2.
The return has been
received by
Parrot Island
Bird Toys
after 30 days from date of delivery (US
Orders), or 45 days from date of delivery
(International Orders).
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Returns are subject to a 15%
restocking fee of the original purchase price.
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Shipping charges will not be refunded for
any reason.
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All items must be packed to eliminate damage.
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The responsibility for any damages occurred to
returned items is between the customer and the
shipping carrier of choice.
Parrot
Island Bird Toys
can not be held responsible for any lost or
damaged returned items.
It is
highly suggested that you insure any items
being returned. Customers are
responsible for the processing of any claims
for items damaged/lost during transit back
to
Parrot Island Toys.
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NO
returns will be accepted from addresses
within the United States if the return is
received by
Parrot
Island Bird Toys
after 30 calendar days from the date of
receipt of the order.
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NO
returns will be accepted from addresses from
International destinations if the return is
received by
Parrot
Island Bird Toys
after 45 calendar days from the date of
receipt of the order.
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All returns must be
shipped to: |
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| Parrot Island Bird Toys |
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1820 South Pinellas
Avenue, Suites 101 / 109 |
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Tarpon Springs FL
34689 |
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Tel: 727
- 234 - 0973 |
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International
Shipments Including Canada |
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- We
ship most International orders using the United
States Postal Service Priority Mail
International. Total costs include freight
charges, package tracking, and insurance.
Packages are generally delivered between 6-10
business days.
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International
orders may also be shipped using the United
States Postal Service Express Mail International
(EMS) Service. This service is generally used
for orders that need to be delivered sooner than
the USPS Priority Mail International option.
Total costs include freight charges, package
tracking, and insurance. Packages are generally
delivered in 5 business days (the delivery date
may vary depending on Customs Clearance).
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- If expedited service is
needed, packages can be shipped via FedEx
Express International Priority/First which
delivers between 1-3 business days (this range
may vary depending on Customs Clearance).
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- Customers are responsible
for any Duties and/or Taxes due upon receipt of
the package.
Parrot Island Bird Toys
will not be responsible for any import duties
and/or taxes that may be applied by Customs
officials. Please contact your local Customs
Authority for more information regarding duties
and taxes that may be charged.
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- For questions on shipping,
please contact us at
Shipping
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Privacy Policy |
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- Parrot Island
Bird Toys does not
give or sell any information.
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- We keep all customer
information in strict confidence.
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- Credit Card information
is secured, and then destroyed after 30 days unless
you request that we keep the information on file.
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- For added security, your
credit card is not processed online. We process all
credit cards via a manual transaction terminal.
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- Please contact
Support
if you have any questions or concerns.
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Business Terms & Conditions |
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Parrot Island Bird Toys |
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Updated: February 20th, 2010 |
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| Tracking |
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- You can Track Your
Purchase with the links below.
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| Click
on the relevant link below to track your purchase.
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Our primary
carrier for The 48 lower states is FedEx |
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Hawaii, Alaska
& Most International orders are shipped
with USPS unless a different carrier is requested at the
time your order is placed.
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